Frequently Asked Questions
Everything you need to know about your Ywigs experience.
How long does shipping take for my order?
Most orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for faster delivery.
Can I return or exchange my wig if I'm not satisfied?
Yes, we offer a 30-day return policy for items in their original, unaltered condition with the lace uncut. Please contact our support team to initiate the return process.
Are Ywigs products made from 100% human hair?
Absolutely. All our wigs and extensions are crafted from 100% premium human hair, allowing you to style, color, and treat them just like your natural hair.
How do I choose the correct cap size?
Our wigs generally come in a standard medium size that fits most head shapes. We also include adjustable straps and combs for a secure, customized fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How should I maintain my wig to ensure longevity?
We recommend washing your wig with sulfate-free shampoo every 2 weeks, using a wide-tooth comb for detangling, and storing it on a wig stand when not in use.