Returns & Exchanges

At Ywigs, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unaltered condition. Please ensure the lace remains uncut and the hair has not been styled or chemically treated to qualify for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the wig in its original packaging, ensuring all tags, silk bags, and free gifts are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated quality control warehouse.

• 4.
  Inspection and Refund

  Once our specialists confirm the item is in its original state, your refund or exchange will be processed within 3-5 business days to your original payment method.